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"Blocked" E-mails Within Same
Company
Blackberrys may refuse to let you e-mail other people in your company because
. . .
The server that hosts your e-mail knows that it is responsible for your
e-mail. When it receives e-mail from another server that claims to be
responsible--it assumes your e-mail is being "spoofed", and rightly refuses to
handle it. Hence the "Blocked" error message.
This "Blocked" error message will often have a "details.txt"
attachment. If you open and read the attachment it may say something like:
Final-Recipient: rfc822;somebody@destinationdomain.net
Action: failed
Status: 5.0.0 (permanent failure)
Diagnostic-Code: SMTP; 5.1.0 - Unknown address error
550-'<you@yourdomain.com>: Sender address rejected: Blocked'
(delivery attempts: 0)
Reporting-MTA: dns; smtp05.bis.na.blackberry.com " |
Please notice the last few words--that is the name of the e-mail server the
Blackberry is using when it tries to send to the server that knows it is
responsible--hence the "Spoofing" problem.
Resolution:
- This MAY be caused by an interaction between the Blackberry system and
an e-mail alias. Call Evans to confirm if this could be the problem.
- If that does not work, send the error message using the
Troubleshooting method (second item on the menu). This is
absolutely essential so the detailed, hidden header can be used to confirm
the precise problem.
Issue #2: "Locked" Server
If the same e-mail address is being shared by two ways of picking up e-mails
(e.g. a cell phone and a computer with Outlook), there can be a conflict if one
is picking up a large e-mail when the other decides to check for mail. It
may lock the server.
Resolution:
- Within a 1/2 hour or so, the mail server will unlock automatically.
If it does not clear, contact Evans at 430 796-2523 and ask for the mailbox
to be "unlocked".
- Reduce the likelihood of this happening by having both system check for
e-mail less often--to reduce the opportunities for the conflict.
Issue #3: No Storage Space:
Blackberrys do not delete e-mails after picking them up. So, unless
Outlook (or whatever) also picks up the mail, the server's storage space will
eventually fill up. However, after picking up the mail by Outlook, you
want to leave the mail on the server so the Blackberry can pick it up later.
Resolution:
Set Outlook (or whatever) to pick up the mail, and leave it on the server for
a maximum of 4 days. Shorter is better!
Click here to see the setting needed.
Issue #4: "Alias" Error:
Blackberys do not handle e-mail "aliases" well.
Resolution:
If you are having unexplained difficulties, ask Evans to check for this.
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